![]() When possible, please have picture(s) available of the damage or defect to expedite assistance.Contact a Customer Care representative for assistance. A defective item may be replaced within 30 days from date of purchase under our Warranty Policy, or within the manufacturer's warranty period, whichever is longer.will make every reasonable effort to assist you with your return.The representative will also need your email address and phone number. Please supply the representative with your order number, item number and tracking number from your original confirmation email.If you receive a damaged or defective item from, contact a Customer Care representative immediately. To return your item(s) by mail, please contact our Customer Care team at We will provide you with a return label that you may take to any of your local carriers. Send your return items to our Returns Department at the address below: Instead, please follow the instructions below to return in accordance with our Online Return Policy. In addition, customers outside of the United States will be unable to use our online Returns Center. Should you choose to return your item(s), RadioShack does not provide pre-paid return labels and you will be responsible for covering the shipping costs. An email confirmation will be sent to you once your return is received and processed by our warehouse. You may return your package to any U.S.Keep the return tracking number from the package you are returning to ensure the package is returned to our warehouse. Please use the issued shipping label to ensure proper processing of your return.Follow the instructions to print a return shipping label. ![]() Select "Start a Return" and choose the item(s) you wish to return.
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