![]() However, SpiderOak One doesn’t use these flawed encryption techniques. Furthermore, a hacker or wiretapping governmental agency to get their hands on the key and read your data, too. In these instances, it becomes possible for the service to decrypt and read user data. But once data reaches their servers, the data is decrypted and then encrypted once more with an encryption key controlled by the provider. You see, many of their competitors will encrypt data as it is in transit to their servers via SSL/TLS (or other similar encryption methods). Regarding security, SpiderOak One is among the best services in the industry. I think most people could answer their questions in the knowledgebase without ever having to go through the painful hassle of contacting a support department. The website is clean, attractive, and easy to navigate. It shows step by step how to use just about every feature of their product. Nevertheless, their knowledge base caught me by surprise. ![]() Unfortunately, SpiderOak One doesn’t have a live chat feature or a phone number listed. Instead, I usually prefer a live chat feature on a website, and if that’s not available, I prefer a phone number (though we all hate waiting in the support queue and listening to awful music). And though the customer support is available 24/7, it goes by email, which I don’t like. It’s worth noting that subscribers to get access to round the clock customer support. However, unlike many of their competitors, they have written their apps for iOS and Android. Many other providers only create backup software for computers and try to get by with a web-browser-based service for mobile devices. Featuresįirst off, note that SpiderOak One does support all the major platforms, which is easy to do since it is a cloud service. Lastly, businesses can use their professional service for $25.00 a month, which includes 5TB of storage space. However, people who want an entire terabyte of storage only pay $12.00 per month with a yearly subscription, which offers a lot more value. Users who opt for the 30GB plan only pay $7.00 per month, though the subscription length is only available in annual units. The only downside is that the free trial is limited to 2GB, but it’s still a great way to test out their service. Who doesn’t like free? SpiderOak One generously offers a 60-day free trial, which doesn’t require payment card data (which is a standard ploy/hook used by other companies to bill you if you forget to cancel service automatically).
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