SpiderOak ONE has clients for Android and iOS, as well as a web interface, that let you access your backed up files remotely. I’m, of course, talking about their web interface and mobile clients. This may sound far-fetched, but as it turns out, SpiderOak already has ONE clients that collect users passwords and sends them to their servers to perform decryption and encryption operations on their infrastructure instead of in the clients. The system has the same trust issue as with other hosted security services like LastPass. This all assumes that SpiderOak simply doesn’t push an automated update to their ONE client and instruct the client to collect account passwords and send them back to their servers. Their architecture also makes it so they can’t even see the file names of what you’ve backed up. As they don’t know your actual account password (only a password hash which is different from the password hashes used in the encryption process), they can’t see the contents of your files. SpiderOak ONE encrypts your files locally before uploading the data to their servers for safekeeping. The service positions itself as a privacy-by-default service, something they almost-but-not-quite deliver on. Privacy and security is at the core of SpiderOak’s brand and their ONE backup service. I’ll get back to the above points in greater detail later in the review. You can strictly speaking also access your files on the web and mobile, but you don’t get to keep your privacy if you use either mobile apps or the web interface. SpiderOak ONE is available for Linux, MacOS, and Windows. However, the client software doesn’t make it easy to manage your quota. Their price model is something which makes SpiderOak ONE appealing to users with smaller storage needs and multiple devices. This sets ONE apart from many competing backup services who all charge per-computer rather than assign users a storage quota. You can install their SpiderOak ONE client on as many computers you like, and they all share the same subscription and data quota. SpiderOak sells their subscription backup services by gigabyte quotas. This product philosophy makes SpiderOak ONE an interesting contender for computer backup, but their philosophy comes with a fair bit of added complexity that their design doesn’t make up for. One of the service’s design goals was not having access to or even knowing anything about their customers’ backed up files. SpiderOak ONE is an online backup service built around privacy and strong encryption.
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